Mike Jelen
Mike Jelen

People Skills are More Important Than Ever


With the proliferation of new technologies, it’s easy to assume that technical skills are the most important attribute for success in today’s workplace. We are guilty as well when we blog about many technical topics: here, here, here. However, while technical skills are undoubtedly valuable, people skills are more important than ever in a technology-driven world. Let’s take a look at why people skills are crucial for success in the technology industry and provide some tips on how to develop these skills.

Firstly, technology is only as good as the people who use it. While technology can help automate processes, improve efficiency, and reduce costs, it’s ultimately people who design, implement, and use these technologies. Therefore, it’s crucial for technology professionals to have strong interpersonal skills, such as communication, collaboration, and empathy, to work effectively with others. For example, software developers must collaborate with project managers, designers, and other stakeholders to ensure that software products meet the needs of users. Without strong people skills, these collaborations are likely to break down, leading to delays, cost overruns, and ultimately, project failure.

Secondly, technology professionals must be able to communicate complex technical concepts to non-technical stakeholders. In today’s business environment, technology is no longer confined to the IT department. Business leaders, customers, and employees all rely on technology to carry out their work. Therefore, technology professionals must be able to communicate technical concepts in a way that is easy to understand for non-technical stakeholders. For example, a data analyst must be able to explain the meaning and significance of data analysis results to business leaders who may not have a technical background.

Thirdly, technology professionals must be able to adapt to changing circumstances and work effectively in diverse teams. The technology industry is constantly evolving, with new technologies emerging all the time. Therefore, technology professionals must be able to adapt to change and be open to new ideas and approaches. Additionally, technology teams are often diverse, with individuals from different backgrounds, cultures, and perspectives working together. Therefore, technology professionals must be able to work effectively in diverse teams, build relationships, and foster a positive work environment.

To develop people skills, technology professionals can take a variety of approaches. Firstly, they can seek out opportunities to work on cross-functional teams and collaborate with others outside of their immediate team or department. This will help them build relationships and gain exposure to different perspectives and ways of working. Secondly, they can attend training and development programs focused on communication, collaboration, and leadership. These programs can help technology professionals develop new skills and gain insights into their strengths and weaknesses. Finally, they can seek out mentorship or coaching from more experienced professionals who can provide guidance and support.

Finally, people skills are more important than ever in a technology world. As a consultants, we encourage technology professionals to develop their interpersonal skills, communication abilities, and adaptability to succeed in today’s business environment. By doing so, they can work effectively with others, communicate technical concepts to non-technical stakeholders, and adapt to changing circumstances, leading to better outcomes for themselves and their organizations.

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