Support
Support that's a real person - not a ticket queue.
As a professional services firm, AICG provides fractional and managed-service-provider (MSP) support: an extension of your team that monitors, responds, and drives SLA delivery on the work that matters.
How to reach us
Support on the channels you already use
Pick whatever fits your team. Managed-support clients get the full set; anyone can start with an email.
Reach a real engineer via Email. Every message is triaged by a person - no auto-reply black hole.
Slack
For managed-support clients, a shared Slack channel puts our team a message away for fast, in-context help.
Support Portal
Log, track, and follow requests through our support portal so nothing gets lost and status is always clear.
Jira
We work in Jira alongside your team - issues, sprints, and SLA-tracked work items with full visibility.
How support works
From first message to closed loop
Extended team
An MSP that acts like part of your team
Beyond one-off help, you can contract AICG as an ongoing extension of your team - monitoring your platform, owning a backlog, and facilitating SLA delivery on your work items. You get senior people who already know your systems, without the cost and lead time of hiring.
Scope a managed-support engagementExplore AICG
More ways we help
Services
Strategy, data integration, data management, dbt consulting, and custom development.
Explore servicesResources
Whitepapers, accelerators, and playbooks from our data and analytics practice.
Browse resourcesAWS Marketplace
Contract and pay for AICG professional services through your existing AWS account.
View listingsNeed help now, or a team that has your back?
Email us for immediate support, or talk to us about an ongoing managed-support engagement. Either way, you'll be working with a real person who can get it resolved.