Privacy Policy

Overview

AICG, Inc. (“AICG,” “we,” “us,” or “our”) respects your privacy. This policy describes how we handle personal information when you visit our website, submit a form, download a resource, subscribe to communications, or otherwise interact with us. It also describes your rights under the EU General Data Protection Regulation (“GDPR”), the UK GDPR, and the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”).

For the purposes of the GDPR, AICG, Inc. is the “controller” of personal information collected through this website.

Scope

This policy applies to personal information we collect through this website and related sales, marketing, and support activities. It does not apply to third-party websites we link to, or to information you provide directly to our product platforms under a separate agreement. Where we process client data as a “processor” on behalf of a customer, that processing is governed by our contract and any applicable Data Processing Addendum with that customer, not by this policy.

Information we collect

Information you provide

• Contact & lead details — name, business email, company, job title, and the message or interest you share when you submit a form, request a consultation, or download a gated resource such as a whitepaper.
• Communications — the content of emails and other messages you send us, and our correspondence with you.

Information collected automatically

• Usage & device data — IP address, browser type, device and operating system, referring pages, pages viewed, and interaction events, collected through cookies and similar technologies.
• Analytics & advertising identifiers — identifiers set by Google Analytics and the LinkedIn Insight Tag to measure site performance and measure marketing. See our Cookie Policy for specifics.

We do not intentionally collect special categories of data (such as health, biometric, or government-ID numbers) through this website, and we ask that you do not submit them through our forms.

How we use information

• Respond to inquiries and provide the resources or consultations you request.
• Operate, maintain, secure, and improve the website and our content.
• Send you information you asked for and, where permitted, relevant marketing communications you can opt out of at any time.
• Measure and understand website traffic, engagement, and campaign effectiveness.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our terms.

Legal bases for processing (GDPR)

Where the GDPR or UK GDPR applies, we rely on the following legal bases:

• Consent — for non-essential cookies and certain marketing communications. You may withdraw consent at any time.
• Legitimate interests — to operate and secure our site, understand how it is used, and pursue business development, balanced against your rights and interests.
• Performance of a contract — to provide something you have requested or to take steps at your request before entering a contract.
• Legal obligation — where we must process information to comply with applicable law.

Cookies & tracking technologies

We use cookies and similar technologies to run the site, remember preferences, and measure performance and marketing. You can control these through your browser and, where offered, our cookie controls. For a full description of the cookies we use — including Google Analytics and the LinkedIn Insight Tag — and how to opt out, see our Cookie Policy.

How we share information

We do not sell your personal information for money. We share it only as follows:

• Service providers who process information on our behalf under contract (see below).
• Professional advisors such as auditors and lawyers, where reasonably necessary.
• Legal & safety — to comply with law, respond to lawful requests, or protect the rights, property, and safety of AICG, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

Note that certain advertising and analytics activity may be considered a “sale” or “sharing” under California law; see the California rights section.

Service providers we use

Representative categories and providers include:

• Hosting & infrastructure — Amazon Web Services (AWS Amplify).
• Content management — Sanity (for blog and site content).
• Analytics — Google Analytics.
• Advertising & measurement — LinkedIn.
• Email delivery — SendGrid (and/or comparable email service providers).
• Customer relationship management — OnePageCRM, to manage inquiries and follow-ups.

International data transfers

We are based in the United States, and our service providers may process information in the United States and other countries. Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (and the UK Addendum), or another lawful transfer mechanism. You may contact us for more information about these safeguards.

Data retention

We keep personal information for as long as needed to fulfil the purposes described in this policy — for example, to respond to your inquiry, maintain our business relationship, and meet legal, accounting, or reporting requirements. When information is no longer needed, we delete or anonymize it.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your rights (GDPR / UK GDPR)

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your information.
• Restrict or object to certain processing, including direct marketing.
• Request portability of information you provided to us.
• Withdraw consent at any time, without affecting prior processing.
• Lodge a complaint with your local data protection authority (in the UK, the Information Commissioner’s Office).

To exercise any of these rights, email us at legal@aicg.com. We may need to verify your identity before responding.

California privacy rights (CCPA/CPRA)

If you are a California resident, you may have the right to know what personal information we collect, use, and disclose; to request deletion or correction of your information; and to opt out of the “sale” or “sharing” of personal information (including certain uses of analytics and advertising cookies for cross-context behavioral advertising). We do not sell personal information for money, and we do not knowingly sell or share the information of minors under 16.

To exercise these rights, email legal@aicg.com or adjust your cookie choices as described in our Cookie Policy. We will not discriminate against you for exercising your rights. You may use an authorized agent to submit a request on your behalf.

Children’s privacy

This website is intended for a business audience and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for interpreting these signals, our site does not currently respond to them. We do honor recognized opt-out preference signals where required by law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the site after an update means you accept the revised policy.